salesforce development
Customer Support That Scales Without Burning Out Your Team
Replace shared inboxes and sticky notes with a proper case management system that routes, tracks, and resolves every customer issue.
800+ Projects · 500+ Clients · 10+ Years Experience
Book a Free CallCommon Challenges
Does This Sound Familiar?
Problems we hear from businesses every week — if any resonate, we can help.
Tickets Lost in Shared Inboxes
Support tickets get lost in a shared inbox — customers follow up multiple times before getting a response.
No SLA Tracking
There's no SLA tracking — you don't know which issues are overdue until a customer escalates.
No Customer History
Repeat customers have to re-explain their issue every time they contact you because there's no history.
What You Get
The Outcomes We Deliver
Every engagement is measured against real business outcomes — not just task completion.
Omnichannel Case Management
Email, phone, chat, and social — all cases in one queue, routed to the right agent automatically.
One queue, every channelAI-Powered Case Routing
Cases assigned by priority, skill, and capacity — no manual triage.
45% faster first responseKnowledge Base Integration
Agents resolve common issues in seconds with an internal knowledge base surfaced directly in the case.
Resolve in secondsCustomer Satisfaction Dashboards
CSAT scores, resolution times, and SLA compliance tracked in real time.
Real-time CSAT trackingHow We Work
Our Delivery Process
A transparent, milestone-driven process so you always know what's happening and what's coming next.
Step 1
Salesforce Assessment
Salesforce Assessment
We audit your current Salesforce org — what's configured, what's unused, and what's broken — before touching anything.
Step 2
Implementation & Customisation
Implementation & Customisation
We build, configure, and integrate. Iterative sprints with your team testing at each milestone.
Step 3
Training & Optimisation
Training & Optimisation
We train your team on the new setup and establish a baseline so future improvements are data-driven.
Free Consultation
Not Sure Where to Start?
Book a free 30-minute call. We'll map your biggest bottleneck and recommend the right solution — no sales pressure, no obligation.
Technology
Technologies We Use
The tools and frameworks we use to build reliable, scalable solutions — chosen for performance and fit.
Client Story
From Challenge to Result
A real engagement — the problem, what we built, and the measurable outcome.
Equi Brief
financeMVP presented to investors at 11 weeks — 3 weeks ahead of deadline. Equi Brief closed their seed round 60 days after launch. Platform scaled to 140 active analysts in the first quarter with zero architectural rewrites.
Challenge
The Equi Brief founding team had a validated concept for a platform connecting equity research analysts with institutional investors, but no technical co-founder. They needed a production-ready MVP in 90 days to present to seed-stage investors — built on a scalable architecture that wouldn't need to be rewritten at Series A.
Solution
We delivered the MVP in 11 weeks: analyst profile pages with track record, an investor discovery feed with preference-based matching, a secure document sharing layer for research reports, and an admin panel for KYC verification. Multi-tenancy and audit logging were built in from day one.
Industries We Serve
Built for Every Industry
Deep domain expertise across sectors — a team that already understands your business.
FinTech
Secure, AI-driven financial solutions
HRTech
Next-gen HR automation & analytics
EdTech
Scalable, data-smart learning platforms
Retail & eCommerce
Seamless, insight-led commerce solutions
LegalTech
Tech-driven, intelligent process automation
Manufacturing
Smart, data-powered manufacturing & automation
Healthcare
Compliance-driven, AI-enabled healthcare
Cleantech
Data-driven sustainability & greentech
InsurTech
Smart, ML-based insurance innovation
Travel & Hospitality
Digital, AI-assisted guest experiences
Software & Hi-Tech
Future-ready, AI-powered software innovation
FAQ
Frequently Asked Questions
Answers to the questions we hear most often before a project starts.
Ready to Start?
Ready to Build a Support Operation That Scales?
Book a free 30-minute discovery call. We'll map your requirements and tell you exactly what's possible — no obligation, no sales pitch.