Privacy Policy

1. Information We Collect

We collect information you provide directly and information collected automatically.

Information you provide:

• Name, email address, phone number, and company name when you submit a contact or lead form
• Project details and requirements shared during discovery calls or email correspondence
• Newsletter subscription email addresses
• Any information you voluntarily include in messages sent to us

Information collected automatically:

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, and navigation paths (via Google Analytics 4)
• Heatmap and session recordings (via Microsoft Clarity) to improve user experience
• Referral source — how you found our website
• Cookie identifiers (see Section 6 for details)

2. How We Use Your Information

• Respond to your enquiries within our stated 4-business-hour SLA
• Schedule and conduct discovery calls, send project proposals, and manage client relationships
• Send project status updates, invoices, and service-related communications
• Send our newsletter to subscribers (you can unsubscribe at any time)
• Improve our website, services, and user experience based on usage analytics
• Comply with legal obligations under Indian law (including the IT Act 2000 and DPDP Act 2023)
• Detect and prevent fraud, abuse, or security incidents

3. Legal Basis for Processing

We process your personal data on one or more of the following bases:

• Contractual necessity — processing required to respond to your enquiry or deliver services you requested
• Legitimate interests — analytics and security monitoring to operate and improve our services
• Consent — newsletter subscriptions and non-essential analytics cookies (you may withdraw consent at any time)
• Legal obligation — compliance with applicable Indian laws

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We share data only in the following circumstances:

• Service providers — email delivery (Resend), analytics (Google, Microsoft), and cloud hosting (Hostinger), each bound by data processing agreements
• Legal requirements — when required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments

5. Data Retention

• Contact form and lead data: retained for 3 years from last interaction, then deleted
• Client project data: retained for 7 years for legal and accounting purposes
• Newsletter subscriptions: retained until you unsubscribe
• Analytics data: retained per Google Analytics and Clarity default retention policies (typically 14 months)

You may request deletion of your personal data at any time by emailing info@buildera.co. We will respond within 30 days.

6. Cookies

We use the following categories of cookies:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — Google Analytics 4 and Microsoft Clarity, used to understand how visitors use the site. Require consent.
• Marketing cookies — Facebook Pixel, Google Ads, LinkedIn Insight (if enabled). Require consent and are only loaded if configured in our admin panel.

You can withdraw cookie consent at any time by clearing your browser cookies and not accepting the consent banner on your next visit.

7. Your Rights

Under applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention obligations)
• Objection — object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format
• Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, email info@buildera.co. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and accept no responsibility for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related queries, complaints, or data subject requests: